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FAQ

Shipping

Where do you ship?

We currently ship within the United States.

When will my order ship?

Orders are typically processed within 2–3 business days.

How long does shipping take?

Orders typically arrive within 3–7 business days after being shipped. Delivery times may vary depending on your location and carrier.

How much is shipping?

Shipping costs are calculated at checkout.

Will I receive tracking information?

Yes. Tracking information will be sent to the email provided at checkout once your order has shipped.

Can I change my shipping address?

If you entered an incorrect address, contact us as soon as possible at [email]. We cannot guarantee changes can be made once an order has been processed or shipped.

Returns

What is your return policy?

All sales are final. We do not offer refunds.

Can I exchange my item for a different size?

Yes, exchanges may be accepted within 14 days of delivery, subject to availability. Items must be unworn, unwashed, and in their original condition with all tags attached.

Who pays for return shipping?

Customers are responsible for all return shipping costs. We recommend using a trackable shipping service, as Rêver Éveillé is not responsible for items lost during return shipment.

What if my item arrives damaged or defective?

If your item arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery at [email] with your order number and photos of the issue. We'll work with you to resolve the problem.

How do I request an exchange?

Email [email] with your order number and requested size. We'll provide instructions for the exchange process.

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